Payment Policy

Last updated: 30 June 2025

Thank you for shopping at Charlotte & Grace. This Payment Policy outlines the accepted payment methods, currency, security practices, and important information regarding your transactions on charlottegracejewellery.com

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1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Maestro, etc.

  • Digital Wallets: Apple Pay, Google Pay, etc.

 

 

2. Payment Currency

All prices listed on our website are in USD

If you are purchasing from outside United States, your bank may charge conversion or international transaction fees. Please check with your bank or payment provider.

 

 

3. Payment Processing

Payments are processed securely via our third-party payment providers. We do not store your full credit card details on our servers.

Once your payment is authorized, you will receive an order confirmation via email.

If payment is unsuccessful or declined, your order will not be processed.

 

 

4. Taxes & VAT

All prices include VAT where applicable.

If you are purchasing from outside United States import duties and local taxes may apply upon delivery see our Shipping Policy.

 

 

5. Payment Security

We take your payment security seriously. Our checkout is secured with:

  • SSL encryption

  • PCI-DSS compliant payment gateways

  • Fraud protection measures

 

 

6. Failed or Cancelled Payments

If your payment fails:

  • Please verify your billing details and card information

  • Try an alternative payment method

  • Contact your bank or card provider

  • Or reach out to us at 

    info@charlottegracejewellery.com


We reserve the right to cancel any order if payment is not received or if fraud is suspected.

 

 

8. Refunds

If you’re eligible for a refund see our Return & Refund Policy, the amount will be returned to your original payment method within 7 business days, depending on your bank.

 

 

9. Contact Us

For any payment-related questions or issues:

Email: info@charlottegracejewellery.com

Phone: +1 2533 995394

Business Hours: 9 AM – 5 PM, Monday to Friday